Refund & Cancellation Policy
Last Updated: 23 June 2026
Welcome to Motorin Car Accessories Pvt. Ltd. This Refund & Cancellation Policy outlines the terms under which customers may cancel orders, request refunds, or seek assistance regarding purchased products from our website.
1. Company Information
Company Name: Motorin Car Accessories Pvt. Ltd.
Website: motorin.co.in
Email: MOTORINCARACCESSORIESPVTLTD@GMAIL.COM
Phone: +91 9289953243
Address:
94/4, Shop No. G-5, Garounda,
Neem Ka Bangar, Patparganj,
New Delhi – 110091
2. Order Cancellation Policy
Customers may request order cancellation before the order has been processed or dispatched.
Cancellation Conditions
- Orders can be cancelled before shipment confirmation.
- Once the product has been shipped, cancellation requests may not be accepted.
- Customized or special-order products cannot be cancelled once production or procurement has started.
- Cancellation approval remains at the sole discretion of the Company.
To request cancellation, customers should contact our support team with:
- Order Number
- Registered Mobile Number
- Email Address
- Reason for Cancellation
3. Cancellation Refund Timeline
If a cancellation request is approved:
- Prepaid orders will be refunded to the original payment method.
- Refunds are generally processed within 5–10 business days.
- Actual credit timelines depend on the customer’s bank or payment provider.
4. Return Eligibility
Customers may request a return if:
- The product received is damaged.
- The wrong product was delivered.
- The product has a manufacturing defect.
- The item received is significantly different from the ordered product.
To be eligible for a return:
- Product must be unused.
- Product must be in original packaging.
- All accessories, manuals, labels, and invoices must be included.
- Return request must be submitted within the applicable return period.
5. Non-Returnable Products
The following products may not qualify for returns:
- Used products
- Physically damaged by the customer
- Products without original packaging
- Customized products
- Special-order products
- Clearance or sale items (if specified)
- Products damaged due to improper installation or misuse
6. Damaged or Incorrect Products
If you receive:
- A damaged product
- An incorrect item
- A defective product
Please notify us within 48 hours of delivery.
Customers may be asked to provide:
- Order ID
- Product images
- Packaging images
- Unboxing video (if available)
- Description of the issue
Our team will review the request and provide an appropriate resolution.
7. Refund Policy
Refunds may be approved under the following circumstances:
Eligible Refund Cases
- Cancelled orders approved before shipment
- Out-of-stock products
- Failed deliveries caused by our side
- Approved return requests
- Wrong product delivered
- Verified damaged products
Refunds will be processed using the original payment method wherever possible.
8. Refund Processing Time
After refund approval:
- UPI Refunds: 3–7 Business Days
- Credit/Debit Card Refunds: 5–10 Business Days
- Net Banking Refunds: 5–10 Business Days
- Wallet Refunds: As per provider timelines
Processing time may vary depending on banking institutions.
9. Replacement Policy
Customers may request a replacement if:
- Product is damaged during transit.
- Wrong item is delivered.
- Manufacturing defect is verified.
Replacement approval is subject to stock availability.
If a replacement product is unavailable, a refund may be issued instead.
10. Shipping Charges
Cancellation Before Dispatch
- Full refund may be provided.
Return Approved Due to Company Error
- Return shipping cost may be borne by the Company.
Return Due to Customer Preference
- Shipping and handling charges may be non-refundable.
11. Refund Rejection Cases
Refund requests may be rejected if:
- Product has been used.
- Product is damaged by customer negligence.
- Return request is made after the return period.
- Required proof is not provided.
- Product is returned without original packaging.
12. Fraud Prevention
Motorin Car Accessories Pvt. Ltd. reserves the right to:
- Investigate suspicious refund requests.
- Reject fraudulent claims.
- Suspend accounts involved in misuse of refund policies.
Legal action may be taken where necessary.
13. Policy Changes
We reserve the right to modify this Refund & Cancellation Policy at any time.
Any changes will be updated on this page along with the revised effective date.
14. Contact Us
For refund, cancellation, replacement, or return-related assistance, please contact:
Motorin Car Accessories Pvt. Ltd.
📞 +91 9289953243
📧 MOTORINCARACCESSORIESPVTLTD@GMAIL.COM
📍 94/4, Shop No. G-5, Garounda, Neem Ka Bangar, Patparganj, New Delhi – 110091